Customer Service Representative Job at Robert Half (Conshohocken)

Job Description

We are looking for an experienced Customer Service Representative to join a team in Conshohocken, Pennsylvania. This is an onsite contract-to-permanent position, offering an excellent opportunity to grow within a dynamic and fast-paced environment. You will play a key role in ensuring customer satisfaction by addressing inquiries, resolving issues, and supporting client needs effectively.

Job Responsibility

Handle customer account requests, including updating payment methods, adjusting due dates, and resolving account-related concerns
Collaborate with merchants and internal departments to resolve installation or product-related challenges
Escalate complex or sensitive issues, such as legal or regulatory concerns, to the appropriate team for resolution
Provide accurate information and assistance to clients through inbound and outbound calls
Maintain thorough and organized documentation of all customer interactions and resolutions
Utilize Google Suite and proprietary software systems to manage customer information efficiently
Participate in ongoing training and development to stay updated with company policies and procedures
Actively contribute to team goals by ensuring timely and detail-oriented support for all customer inquiries
Offer voluntary weekend support for overtime as needed
Work closely with team members to ensure seamless communication and service delivery

Requirements

Minimum of 3 years of experience in customer service, preferably within a call center environment
Proficiency in handling inbound and outbound calls with professionalism and efficiency
Strong skills in order entry and account management
Familiarity with Google Suite and similar software tools
Ability to identify and escalate complex issues to appropriate teams
Excellent organizational and multitasking abilities
Strong verbal and written communication skills
Ability to work onsite in Conshohocken, Pennsylvania and provide weekend overtime support when needed