Customer Service Representative Job at Robert Half (Indianapolis)

Customer Service Representative

Robert Half

Location:
United States , Indianapolis

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a dedicated Spanish Bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills.

Job Responsibility:

Open and manage trouble tickets to address specific customer issues effectively.
Clearly explain product options, associated charges, and promotions to customers.
Navigate customer service systems and tools efficiently to deliver timely assistance.
Resolve routine problems using established procedures and seek guidance for complex issues.
Maintain high-quality performance standards and meet call center metrics.
Promote self-service tools such as organizational applications and web resources.
Provide accurate quotes for rates and encourage customers to consider prepay options.
Inform customers about new or upgraded products and services.
Conduct additional tasks and responsibilities as assigned to support team objectives.

Requirements:

Bilingual in Spanish
Able to work 10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat.
Proficiency in data entry, research, and email correspondence.
Ability to provide accurate customer quotes and product information.
Strong communication skills, including fluency in Spanish.
Familiarity with navigating customer service systems and tools.
Demonstrated ability to meet performance metrics and quality standards.
Problem-solving skills with the ability to follow established procedures.
Capability to promote self-service tools and explain product options effectively.

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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