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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Des Plaines · Job Posted June 29, 2026
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Job Description

We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity in Rosemont, IL. This position is ideal for someone who enjoys supporting customers, managing order-related activity, and keeping communication clear from initial request through final resolution. The role calls for strong attention to detail, a service-focused mindset, and the ability to coordinate effectively with internal partners to ensure a smooth customer experience.

Job Responsibility

  • Respond to incoming customer calls and messages, routing requests appropriately and providing prompt assistance
  • Enter customer orders with accuracy while confirming product information, quantities, and pricing details before submission
  • Follow each order through the fulfillment cycle and keep customers informed of progress, changes, or delays
  • Resolve questions and concerns related to order activity by researching issues and delivering timely updates
  • Work closely with internal order management and fulfillment teams to address problems and support efficient processing
  • Review order records to identify inconsistencies, investigate discrepancies, and help bring transactions to completion
  • Maintain clear documentation of customer interactions, recurring concerns, and resolution outcomes to support process improvements
  • Deliver attentive service throughout the full order lifecycle, ensuring customers receive consistent communication and support

Requirements

  • Previous experience in customer service, call center support, or a similar customer-facing role
  • Ability to manage inbound calls, email correspondence, and follow-up communication with close attention to detail
  • Strong data entry and order entry skills with close attention to accuracy and detail
  • Comfortable using Microsoft Word and Microsoft Excel in a business environment
  • Effective verbal and written communication skills with the ability to handle customer concerns clearly and courteously
  • Ability to organize multiple tasks, track details, and meet deadlines in a fast-paced setting
  • Experience coordinating appointments, follow-ups, or service-related scheduling is preferred

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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