Customer Service Representative, CVS Health

Customer Service Representative

CVS Health

Location:
United States

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 34.15 USD / Hour

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Job Description:

Customer Service Representative role at CVS Health to care for customers including members of benefit plans, employers, doctors, hospitals, and healthcare providers. Responsible for helping with benefits and claims, resolving issues, and directing customers to helpful resources to improve their health and well-being.

Job Responsibility:

Actively listen and be an advocate for customers
Resolve customer inquiries and issues efficiently while documenting all interactions
Educate customers about available resources and assist them in navigating their options
Anticipate customer needs and provide proactive solutions
Collaborate with team members and other departments to address service issues
Document all customer correspondence and maintain confidential records
Follow policies, procedures, and the CVS/Aetna Code of Conduct

Requirements:

6+ months of customer service experience
Basic computer skills
Must reside in the Eastern Standard Time Zone
High School Diploma, GED, or equivalent experience
High-speed internet access with adherence to workplace model and potential telework agreements
Willingness to work specific hours, with flexibility

Nice to have:

1+ years of customer service experience in a contact center environment
Microsoft office experience

What we offer:

Affordable medical plan options
401(k) plan with matching company contributions
Employee stock purchase plan
Wellness screenings
Tobacco cessation and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
September 11, 2025

Expiration:
September 29, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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