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Customer Service Representative

https://www.randstad.com Logo

Randstad

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Location:
Australia , Kogarah

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

38.99 - 39.99 AUD / Hour
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Job Description:

Joining the Mortgage Operations Team, you will be the voice of the bank for customers navigating one of the most important milestones of their lives, home ownership. You will handle inbound queries regarding the status of loan applications, ensuring every customer feels supported and informed.

Job Responsibility:

  • Managing high-volume inbound calls with a focus on quality and empathy
  • Providing real-time updates on mortgage application statuses
  • Resolving complex queries and disputes efficiently
  • Maintaining 100% accuracy when updating customer records and financial data
  • Ensuring strict adherence to banking regulations and compliance standards

Requirements:

  • Minimum 1 year of experience in a high-volume call centre
  • Previous banking or financial services experience is highly desirable
  • A positive, can-do mindset with a passion for helping people
  • An eye for detail and a knack for data accuracy
  • Full working rights within Australia and availability to work a rotating roster
What we offer:
  • 4 months of full-time, expert-led training
  • Hybrid flexibility: 3 days in the office and 2 days working from home after training
  • Career growth and professional development
  • Inclusive culture
  • Consistent roster provided 6 weeks in advance
  • State-of-the-art change room facilities including towel service, showers, body wash, hair straighteners, and lockers
  • Onsite cafe and lounge area, outdoor BBQ deck and herb garden
  • Rooftop running track and outdoor multi-sports court
  • Onsite Wellness Centre and Gym with salary sacrificed memberships

Additional Information:

Job Posted:
May 12, 2026

Expiration:
May 13, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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