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Robert Half Logo Robert Half · Customer Service

Customer Service Representative

United States, Miami · Job Posted June 09, 2026
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Job Description

We are looking for a Customer Service Representative to join a team in Doral, Florida, in a contract-to-permanent opportunity. This role focuses on supporting guests and travel advisors with reservation-related needs while delivering courteous, attentive service across multiple communication channels. The ideal candidate brings strong booking accuracy, confidence in handling high-volume customer interactions, and the ability to contribute to both service excellence and revenue growth.

Job Responsibility

  • Manage daily reservation activity by entering and updating booking details accurately across core and supporting systems
  • Handle new reservations, itinerary changes, cancellations, and documentation updates while maintaining a high standard of data quality
  • Support guests and travel advisors through inbound and outbound communication with an attentive, solution-focused approach
  • Apply company guidelines consistently when reviewing and processing reservation requests
  • Identify opportunities to enhance existing bookings through value-added recommendations and upselling when appropriate
  • Provide additional call support during busy periods to help maintain service levels for the reservations team
  • Build and maintain strong knowledge of company offerings in order to answer questions and guide customer decisions effectively
  • Troubleshoot access or usage issues related to MyWindstar and other connected platforms, escalating concerns when needed
  • Communicate recurring issues or booking challenges to leadership promptly and share practical recommendations for resolution

Requirements

  • 2+ years of experience in customer service, call center support, or reservation processing
  • Background handling inbound and outbound calls in a fast-paced service environment
  • Experience with order entry, booking management, or hotel/travel reservation systems
  • Strong attention to detail with the ability to maintain accuracy when processing customer information
  • Proficiency with Microsoft Office and comfort working in multiple systems at the same time
  • Ability to remain calm, attentive to detail, and customer-focused when resolving questions or concerns
  • Strong verbal and written communication skills for assisting guests, clients, and travel advisors effectively

What we offer

  • medical
  • vision
  • dental
  • life and disability insurance
  • 401(k) plan
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