Customer Service Representative Job at Randstad (Montréal)

New

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit org...

Location

United States , Washington

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Prior experience in customer service, call center support, or a similar client-facing role
Ability to manage inbound and outbound calls with professionalism and strong attention to detail
Experience with order entry, case handling, or administrative record updates in a service environment
Proficiency using Salesforce or comparable customer relationship management systems
Strong written and verbal communication skills with the ability to explain information clearly
Ability to organize multiple tasks, follow established procedures, and meet deadlines in a fast-paced setting

Job Responsibility

Review incoming requests and open service cases to process account changes accurately and efficiently
Investigate returned mail related to payments and tax documentation, then update records and take appropriate follow-up actions
Provide courteous support through phone-based customer interactions, addressing questions and guiding individuals to the right resolution
Enter and maintain customer information in internal systems to ensure records remain current and complete
Assist with outbound outreach when additional details or confirmation are needed to move cases forward
Support manager-assigned projects and contribute to operational tasks that improve service delivery and case handling

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit org...

Location

United States , Monroe

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service or a call center environment
Ability to manage inbound and outbound calls with confidence and professionalism
Strong data entry and order processing skills with a high level of accuracy
Clear verbal and written communication skills
Ability to stay organized, prioritize tasks, and work efficiently in a fast-paced setting
Comfortable handling customer concerns with patience, professionalism, and sound judgment
Basic computer proficiency and ability to learn new systems quickly

Job Responsibility

Respond to incoming customer calls with professionalism, empathy, and clear communication
Place outbound calls as needed to follow up on requests, confirm details, or provide updates
Enter orders and service information accurately while maintaining strong attention to detail
Resolve customer questions and routine issues by identifying needs and providing timely support
Document interactions thoroughly to ensure complete and organized customer records
Coordinate with internal teams when necessary to address customer concerns and complete requests
Maintain a high standard of service during periods of increased call volume
Support operational updates and process-related changes as assigned within daily responsibilities

What we offer

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to support a non-profit org...

Location

United States , Beloit

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous experience in customer service, call center support, or a similar client-facing environment
Ability to manage inbound calls efficiently while maintaining professionalism and attention to detail
Experience with order entry or processing transactions with a high degree of accuracy
Strong verbal communication skills and the ability to interact effectively with a diverse customer base
Comfortable handling both inbound and outbound calls as part of daily responsibilities
Proficiency in basic computer systems and data entry tasks
Ability to stay organized, prioritize multiple requests, and work effectively in a fast-paced setting

Job Responsibility

Respond to incoming calls with professionalism, provide clear information, and address questions or concerns in a timely manner
Assist customers with order entry activities, ensuring details are entered accurately and processed efficiently
Deliver courteous support across call center interactions while maintaining a positive and service-focused approach
Handle both inbound and outbound communication as needed to confirm information, follow up on requests, or resolve outstanding issues
Document customer interactions and updates thoroughly to support accurate recordkeeping and service continuity
Identify customer needs quickly and guide each interaction toward an effective and satisfactory resolution
Work closely with team members and internal departments to ensure service requests and order-related matters are completed correctly

What we offer

Medical coverage
Vision coverage
Dental coverage
Life and disability insurance
Eligibility for company 401(k) plan

New

Customer Service Representative

The Customer Service Representative (CSR) serves as the primary point of contact...

Location

United States , Fort Wayne

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

High school diploma or equivalent (Associate's or Bachelor's degree preferred)
Previous customer service or administrative experience preferred
Strong verbal and written communication skills
Ability to multitask, prioritize, and manage time effectively
Proficiency in basic computer systems (e.g., Microsoft Office, CRM software)
detail oriented demeanor and strong interpersonal skills

Job Responsibility

Respond promptly to customer inquiries via phone, email, or in-person interactions
Provide accurate information regarding products, services, policies, and procedures
Resolve customer complaints efficiently and professionally, escalating issues when necessary
Process orders, forms, applications, and requests with accuracy
Maintain detailed records of customer interactions and transactions
Follow up with customers to ensure resolution and satisfaction
Collaborate with internal teams to address customer needs and improve service delivery
Uphold company standards for quality, confidentiality, and customer care

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Customer Service Representative

We are looking for a Customer Service Representative to support medical customer...

Location

United States , Ventura

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

3+ years of experience in medical customer service, account support, or a related call center environment
Hands-on experience working with healthcare platforms such as Allscripts, Cerner, CRM tools, and EHR systems
Ability to handle inbound calls, customer follow-up, and issue resolution with professionalism and efficiency
Familiarity with authorizations, benefits, billing support, and other healthcare-related administrative functions
Strong computer skills with the ability to navigate multiple systems and update records accurately
Clear verbal and written communication skills with a strong focus on customer care
Ability to follow established policies, compliance expectations, and quality standards in a regulated environment

Job Responsibility

Manage incoming leads from partner departments, carry out timely follow-up, and present appropriate product or service options based on customer needs
Investigate customer concerns thoroughly, determine appropriate solutions, and communicate clear outcomes in a thorough manner
Maintain complete and accurate account documentation in designated systems while following corporate compliance and recordkeeping standards
Respond to community voicemail and inbound customer inquiries with urgency, professionalism, and attention to detail
Consistently meet or surpass established productivity and quality expectations in daily work
Collaborate with leadership and team members to support department objectives through task completion, training participation, and operational support
Build strong working relationships with customers and colleagues to encourage effective communication and dependable service
Stay current on departmental policies, procedures, and job-related knowledge required to perform responsibilities effectively
Follow workplace safety, cleanliness, and quality practices while remaining adaptable to changing scheduling or business demands
Perform additional assignments as requested by department management to support ongoing business needs

What we offer

medical, vision, dental, and life and disability insurance
401(k) plan

New

Customer Service Representative

Location

United States , Austin

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of customer service experience required
Strong communication skills, both verbal and written
Ability to multitask and manage time effectively in a fast-paced environment
Problem-solving skills with a customer-first mindset
Basic computer proficiency and familiarity with CRM systems
High school diploma or equivalent required

Job Responsibility

Serve as the first point of contact for customer inquiries via phone, email, or chat
Respond to customer questions regarding products, services, orders, and account information
Resolve customer concerns efficiently while maintaining professionalism and empathy
Document customer interactions and update records accurately in internal systems
Collaborate with internal teams to escalate and resolve complex issues
Process orders, returns, and service requests as needed
Maintain knowledge of company products, services, and policies
Ensure a high level of customer satisfaction with each interaction

What we offer

Medical insurance
Vision insurance
Dental insurance
Life insurance
Disability insurance
401(k) plan
Free online training

Fulltime

New

Customer Service Representative

We are looking for a welcoming and adaptable Customer Service Representative to ...

Location

United States , California

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

At least 1 year of customer service experience in a public-facing or office support role
Strong customer-focused approach with the ability to create a friendly and detail-oriented first impression
Comfortable interacting with visitors, team members, and external vendors throughout the workday
Flexible and adaptable when priorities shift or new tasks arise
Proficiency with Microsoft Outlook and confidence learning and using technology-based systems
Experience with Salesforce or the ability to work effectively in a CRM platform
Ability to work onsite in a business-focused environment

Job Responsibility

Greet visitors courteously and ensure each guest is connected with the appropriate sales representative or team member
Schedule, confirm, and update appointments while maintaining accurate calendar coordination throughout the day
Create a positive onsite experience by offering refreshments such as snacks and bottled water to guests when appropriate
Provide administrative support for day-to-day office activities and assist with special projects as needed
Contact food truck vendors to request pricing details and gather quote information for review
Monitor communications and appointment-related updates using Microsoft Outlook and other office systems
Enter and maintain customer or scheduling information accurately in Salesforce and related tools
Support a detail-focused front-office environment by handling tasks with flexibility and a strong service mindset

What we offer

medical
vision
dental
life and disability insurance
401(k) plan

New

Customer Service Representative

We are looking for a Customer Service Representative for a Contract position bas...

Location

United States , San Francisco

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Experience in call center customer service, customer support, or a similar phone-based role involving frequent inbound and outbound communication
Ability to manage high call volume while staying attentive to detail, organized, and customer-focused
Strong communication skills with the confidence to speak with business owners, guide conversations, and handle challenging interactions professionally
Demonstrated skill in de-escalating concerns, identifying customer needs, and maintaining composure in a fast-paced setting
Comfort using sound judgment to spot patterns, distinguish routine issues from exceptions, and document findings clearly
Familiarity with order entry, call documentation, and basic tracking of performance metrics or service KPIs
Interest in learning new systems, adapting to evolving processes, and contributing feedback that improves customer-facing operations

Job Responsibility

Handle a steady stream of inbound and outbound conversations with business owners, gathering accurate information while maintaining a detail-focused and calm customer experience
Ask thoughtful questions that uncover customer needs, surface relevant business details, and support strong performance against service and outreach goals
Recognize recurring themes, unusual situations, and service gaps across calls, then organize findings into structured notes that can inform operational decisions
Classify call outcomes, edge cases, and customer scenarios in a consistent way so teams can use the information for training data and process refinement
Review AI-assisted or automated call interactions, identify where responses fall short of real-world expectations, and document corrective feedback for improvement
Partner with sales, operations, and engineering teams to share frontline insights that influence workflow enhancements and future automation priorities
Create clear reference materials, call guidance, and knowledge resources based on firsthand customer interactions to improve consistency across the team
Support a fast-paced service and sales environment by balancing customer de-escalation, accurate data capture, and KPI-focused call handling
Perform order entry and related follow-up tasks as needed to ensure customer information is complete and properly recorded

What we offer

Medical, vision, dental, and life and disability insurance
401(k) plan
Free online training
Access to top jobs and competitive compensation

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