Customer Service Representative

• Customer Interaction
• greet & assist marina guests, boaters, and visitors upon arrival
• Ensure a positive customer experience by resolving issues or concerns promptly and professionally
• Monitor boat arrivals & departures
• assisting with docking and fueling
• Operational support
• manage phone lines, emails and walk-in inquiries
• Coordinate and communicate with other marina departments to ensure smooth operations
• Maintain and update customer files and reservations using marina management software
• Maintenance and Safety: Ensure the marina is clean, organized, and well-maintained at all times
• Assist with ensuring marina safety protocols are followed, including managing emergency situations when necessary

• Previous experience in customer service, hospitality or marina operations is an asset
• Familiarity with boating, marine technology and marina operations
• ability to operate boats or assist with docking
• Excellent customer service skills, with the ability to handle inquiries and complaints professionally
• Strong verbal and written communication skills
• Strong attention to detail and problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Ability to work outdoors and in varying weather conditions
• Reliable, punctual, and able to work flexible hours, including weekends and holidays

potential for benefits package