Customer Service Representative Job at Randstad (Sydney)

Customer Service Representative

Randstad

Location:
Australia , Sydney

Category:
Customer Service

Contract Type:
Not provided

Salary:

35.00 - 37.00 AUD / Hour

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Job Description:

Serve as the primary point of contact for key clients, including pharmacies and wholesalers. Manage a high volume of orders and administrative tasks, with a focus on email communication. Oversee the entire order-to-cash process, from initial SAP entry to final dispatch and delivery. Utilise critical thinking and problem-solving skills to manage complex issues and non-standard service requests. Handle multiple tasks simultaneously, including manual order processing and maintaining accurate CRM records.

Job Responsibility:

Serve as the primary point of contact for key clients, including pharmacies and wholesalers
Manage a high volume of orders and administrative tasks, with a focus on email communication
Oversee the entire order-to-cash process, from initial SAP entry to final dispatch and delivery
Utilise critical thinking and problem-solving skills to manage complex issues and non-standard service requests
Handle multiple tasks simultaneously, including manual order processing and maintaining accurate CRM records

Requirements:

Experience using SAP or experience with CRM platforms is highly regarded
Previous experience in a customer service or administration role within the FMCG, pharmaceutical, or healthcare supply chain industry
A proactive mindset and the ability to think critically to resolve issues under pressure
Excellent attention to detail and a commitment to data accuracy

What we offer: