Job Description:
As a member of the Housing, Dining, Hospitality (HDH) Customer Service Center (CSC) team, provide support to HDH customers in the operation, maintenance, custodial and information systems work in departmental buildings, utility systems and custodial functions. Accept, analyze, suggest solutions for, refer, and dispatch trouble calls. Assess urgency, nature, level, and type of problem. Identify and advise customers of unusual problems that may harm the environment, people, or programs, and coordinate appropriate emergency response. Resolve, coordinate, and follow up on internal/external service requests, delays, and complaints. Using MAXIMO maintenance management software, initiate and track work orders, monitor jobs in progress, and compile reports. In conjunction with supervisor plan new customer service strategies and work processes that promote continuous service improvement. Enter and track work orders and billing information through MAXIMO maintenance management system. Analyze information from requestor to properly create, prioritize and categorize work requests. As time allows and operational needs require, provide back- up administrative assistance to other Property Operations, and Planning (POP) Business Office operations to include but not limited to filing, payroll, ordering of supplies, processing of bids and invoices, auditing, and lock and key coordination.
