Customer Service Representative Job at Randstad (Burnaby)

Customer Service Representative

Randstad

Location:
Canada , Burnaby

Category:
Customer Service

Contract Type:
Not provided

Salary:

20.00 - 22.00 CAD / Hour

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Job Description:

As a global leader in talent solutions, Randstad connects the best candidates with top-tier employers. We are currently recruiting a Customer Success Representative (Web Support) for our client, a pioneering leader in the e-commerce grocery service industry based in Burnaby, BC. This is a unique opportunity to join a team dedicated to sustainability and local food systems while utilizing your technical aptitude to enhance the user experience. Our recruiters are experts in the sales & marketing and customer service fields, ensuring you are supported by professionals who understand your career goals. In this Customer Success Representative (Web Support) role, you will act as a digital concierge for a community passionate about sustainable urban produce. As the company has recently upgraded its digital platform, your primary focus will be guiding members through the new interface, ensuring their journey from farm-to-table is seamless and intuitive. This position sits within the Randstad Professional category, specifically under sales & marketing and customer relations, offering a career path that values both empathy and technical skill. The Customer Success Representative (Web Support) will be the primary point of contact for members navigating the e-commerce platform. Whether it is troubleshooting a login issue or explaining how to customize a weekly organic harvest box, your role is vital to the brand's success. Because our client serves a diverse community, clear and professional communication is essential. While this position is located in Burnaby, BC, and requires English proficiency, we prioritize candidates who can translate complex technical steps into simple, friendly instructions.

Job Responsibility:

Act as the first point of contact for members experiencing difficulties with the updated e-commerce website interface
Guide customers through account setup, order customization, and the digital checkout process with patience
Identify, replicate, and report technical bugs or UI/UX hurdles to the technical development team
Provide immediate workarounds for customers to ensure their grocery delivery is not interrupted by technical glitches
Educate and empower members on new platform features, such as subscription management and sustainable sourcing filters
Manage customer orders, including modifications, tracking deliveries, and managing credits within the internal system
Utilize live chat, email, and phone support to provide a true concierge experience for every member
Maintain a deep understanding of the sustainable food industry to provide context-rich support to local consumers
Contribute to the internal knowledge base by documenting recurring technical issues and their solutions
Promote the benefits of the e-commerce grocery service to increase customer retention and brand loyalty

Requirements:

1–2 years of experience in customer success, tech support, or high-end retail environments
Advanced tech literacy with the ability to navigate various web browsers and mobile applications effortlessly
Exceptional verbal and written communication skills in English
Strong empathetic listening skills
Proactive problem-solving abilities
Demonstrated experience supporting users through a digital or e-commerce platform transition
Residency in or near Burnaby, BC, with the ability to work on-site or in a hybrid capacity as required
A genuine interest in sustainability, organic produce, or supporting local food ecosystems
Ability to multitask between different communication channels like live chat and phone support simultaneously
High level of organizational skill
Adaptability to learn new website features and platform updates quickly
Availability to work flexible shifts that may include weekends
High school diploma or equivalent

Nice to have:

Post-secondary education in communications or tech

What we offer:

Opportunity to work with a leader in the sustainable e-commerce grocery service industry
Collaborative team environment in a modern Burnaby, BC office with hybrid flexibility
Comprehensive training on the digital platform and sustainable food systems
Access to Randstad’s expert recruiters who provide ongoing career coaching and support
Weekly pay via direct deposit through Randstad’s streamlined payroll system
The chance to make a tangible impact on local food sustainability and community health