Customer Service Representative Job at Robert Half (Fort Wayne)

Customer Service Representative

Robert Half

Location:
United States , Fort Wayne

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. In this role, you will act as the primary point of contact for customer inquiries, providing exceptional service and ensuring smooth communication. This is a Contract to permanent position within the retail industry, offering an opportunity to grow by being detail oriented while making a meaningful impact on customer satisfaction.

Job Responsibility:

Respond to customer inquiries promptly, addressing concerns and providing solutions with attention to detail
Manage incoming and outgoing calls to assist customers with scheduling, order entry, and general inquiries
Maintain accurate records by entering data into company systems and updating customer information as needed
Organize and oversee customer education sessions, empowering clients with the knowledge to use products confidently
Track and follow up on leads to ensure no potential customer is overlooked
Collaborate with commercial accounts to handle scheduling, invoicing, and administrative tasks efficiently
Assist in monitoring and managing digital communication channels, ensuring timely responses to all queries
Provide guidance to customers on product usage, troubleshooting, and maintenance
Support sales teams by ensuring logistics and communication processes run smoothly
Uphold a high standard of organization in managing customer databases and tracking next steps

Requirements:

Proven experience in customer service or a related role, showcasing strong interpersonal skills
Proficiency in order entry and data management systems
Ability to manage and prioritize tasks effectively in a dynamic environment
Excellent communication skills, both verbal and written, with a focus on clarity and professionalism
Experience handling inbound and outbound calls with confidence and efficiency
Strong organizational skills with attention to detail, ensuring accurate record-keeping
Familiarity with scheduling tools and processes
A proactive and reliable approach to following established procedures and meeting deadlines

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 22, 2026

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