Customer Service Representative Job at Robert Half (New York)

Customer Service Representative

Robert Half

Location:
United States , New York

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

We are looking for a customer-focused Customer Service Representative to support daily client interactions for a real estate and property organization. This contract opportunity is ideal for someone who is comfortable managing a high volume of communications, maintaining accurate records, and delivering attentive service across phone and email channels. The position requires regular onsite attendance and offers the chance to contribute to both customer support and accounts receivable-related activities in a fast-paced environment.

Job Responsibility:

Manage incoming customer calls and emails, providing timely assistance and resolving questions with an attentive approach
Place outbound calls as needed to follow up on inquiries, payment-related matters, and service requests
Enter and update customer, order, and account information accurately within internal systems and spreadsheets
Coordinate appointments and schedule-related communication to support efficient service delivery
Assist with accounts receivable support tasks, including documenting customer interactions and tracking payment issues
Use Microsoft Office tools, especially Excel and Word, to maintain records, prepare reports, and organize daily work
Support property-related customer service activities while ensuring details are recorded clearly and consistently
Collaborate with internal team members and leadership to address service concerns and keep workflows moving effectively

Requirements:

At least 1 year of experience in customer service, call center support, or a similar client-facing role
Strong background handling inbound calls and written correspondence in a detail-focused setting
Proficiency with Microsoft Office, including solid working knowledge of Excel and Word
Ability to perform accurate data entry and manage multiple tasks with strong attention to detail

Nice to have:

Experience with outbound calling, appointment coordination, or order processing is preferred
Familiarity with Yardi is preferred
Previous experience in real estate or property-related environments is a plus

What we offer: