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MMC Group LP Logo MMC Group LP · Call Center

Customer Service Representative

United States, Austin · Job Posted June 02, 2026
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Job Description

We are seeking customer-focused professionals to join a growing team supporting healthcare-related programs. This fully remote opportunity is ideal for individuals who enjoy helping customers, solving problems, and working in a fast-paced contact center environment. In this role, you will handle a high volume of inbound calls, research account information across multiple systems, and provide timely, accurate resolutions to customer inquiries. Successful candidates will be detail-oriented, comfortable navigating technology, and committed to delivering exceptional customer experiences.

Job Responsibility

  • Respond to inbound customer inquiries in a professional and courteous manner
  • Research account information across multiple systems while assisting callers
  • Provide accurate information and resolve customer concerns efficiently
  • Review documentation and records to support program-related processes
  • Perform data entry and maintain accurate electronic records
  • Generate and process written correspondence when required
  • Maintain confidentiality of sensitive information
  • Follow established quality standards and performance expectations
  • Adhere to assigned schedules and attendance requirements
  • Support operational needs and special projects as assigned
  • Recommend process improvements that enhance efficiency and customer experience

Requirements

  • Minimum of 12 months of recent customer service experience within the past year
  • At least 1 year of experience in a contact center, customer support, administrative support, or related environment
  • Strong computer proficiency with the ability to navigate multiple applications simultaneously
  • Excellent verbal and written communication skills
  • Ability to work independently while managing multiple priorities
  • Strong attention to detail and organizational skills
  • Effective critical thinking and problem-solving abilities
  • Comfortable learning new processes, systems, and procedures
  • Ability to maintain productivity and quality standards in a remote environment

Nice to have

  • Call Center Representative
  • Customer Service Representative
  • Contact Center Agent
  • Member Services Representative
  • Healthcare Customer Support
  • Claims Support Representative
  • Administrative Support Specialist
  • Data Entry Specialist
  • Client Services Representative

What we offer

  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits
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