Customer Service Representative Job at Robert Half (Saukville)

Customer Service Representative

Robert Half

Location:
United States , Saukville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution.

Job Responsibility:

Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels
Monitor inventory availability
coordinate with purchasing to reorder products as needed
Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up
Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays
Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment
Maintain comprehensive customer order files and document all communications for each transaction
Work with the sales department to clarify customer requirements and confirm contract terms
Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism
Support process improvements to streamline order entry, inventory tracking, and customer communications

Requirements:

Associate level degree or higher with a major in business administration, supply chain management highly preferred
Proven experience in customer service, order entry, fulfillment or sales support roles
Strong skills in preparing and providing sales quotes and estimates
Experience using software systems for inventory management and purchasing activities
Knowledge of distribution systems and processes, including supplier communication and logistics coordination
Ability to analyze and report manufacturing efficiency, sales performance, and freight activities
Excellent organizational and communication skills to handle customer inquiries and supplier relationships

What we offer: