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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Fairfax

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are seeking a Customer Service Representative for our location in Fairfax, Virginia. This role will be based in dealership working on-site from Monday to Friday and every other Saturday. The position offers a contract employment opportunity and involves a variety of tasks centered around customer service, collections, and data entry.

Job Responsibility:

  • Efficiently handle customer inquiries and resolve issues
  • Process customer applications with precision
  • Update and maintain accurate customer records
  • Monitor customer accounts and take appropriate actions
  • Follow up with customers regarding past due payments through phone calls and emails
  • Send reminders to customers about delinquent payments via email, voicemail, and mail
  • Perform data entry tasks to update customer accounts
  • Handle multiple phone calls in a fast-paced environment while maintaining attention to detail
  • Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems

Requirements:

  • Minimum of 1 year of experience office experience
  • Proven expertise in delivering high-quality customer service
  • Proficiency in using Microsoft Office Suite, including Word, Excel, and PowerPoint
  • Excellent communication skills, both verbal and written
  • Ability to handle difficult customer interactions with grace and professionalism
  • Willingness to work in a team-centered environment
  • Ability to multitask and manage time effectively in a busy environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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