Customer Service Representative

• Respond promptly to incoming customer inquiries via phone, ensuring accurate and efficient communication
• Process and manage order entries while maintaining attention to detail and accuracy
• Provide attentive and courteous support to customers, resolving issues and addressing concerns effectively
• Handle inbound and outbound calls, delivering timely assistance and solutions
• Collaborate with team members to ensure customer satisfaction and meet service standards
• Maintain comprehensive knowledge of products and services to address customer needs effectively
• Document customer interactions and resolutions accurately for future reference
• Identify opportunities for improving customer service processes and contribute to team success
• Follow company protocols and guidelines to ensure compliance and high-quality service
• Adapt to changing priorities and support additional tasks as needed

• Previous experience in customer service or call center roles is required
• Strong communication skills, both verbal and written, to interact effectively with customers
• Proficiency in handling order entry and managing inbound and outbound calls
• Ability to multitask and prioritize in a fast-paced environment
• Excellent problem-solving skills to address customer concerns efficiently
• Familiarity with customer service tools and software is a plus
• High level of attention to detail and accuracy in all tasks
• Ability to work collaboratively with a team and adapt to changing needs

Familiarity with customer service tools and software is a plus

• medical, vision, dental, and life and disability insurance
• eligible to enroll in our company 401(k) plan