Customer Service Representative Job at Robert Half (Woodbury)

Customer Service Representative

Robert Half

Location:
United States , Woodbury

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support daily client communication and administrative service activities for a Long-term Contract position based in Woodbury, Minnesota. In this role, you will help ensure customers receive timely documentation, product-related materials, and responsive assistance across multiple channels. The ideal candidate is organized, comfortable handling both inbound and outbound outreach, and able to manage detailed tasks with accuracy in a fast-paced environment.

Job Responsibility:

Deliver customer test reports within established turnaround times while maintaining accuracy and completeness
Prepare, laminate, and distribute test tags through outgoing mail processes
Respond promptly to customer inquiries submitted through the company’s online chat platform
Accept and fulfill requests for sample kits, including processing and coordinating shipment details
Conduct proactive outbound calling campaigns to engage customers and support business outreach efforts
Handle incoming customer communications and provide clear, attentive assistance for service-related questions
Maintain organized electronic records and documentation to support customer interactions and order activity
Use Microsoft 365 tools to manage correspondence, track tasks, and complete daily administrative work

Requirements:

Previous experience in customer service or a similar client-facing support role
Ability to manage order entry or service request processing with strong attention to detail
Experience handling inbound and outbound calls in a business environment with careful attention to detail
Confidence making cold calls and speaking with customers in a clear and courteous manner
Proficiency with electronic file management and general department mail handling
Working knowledge of Microsoft 365 applications for communication and administrative tasks
Strong written and verbal communication skills with a focus on responsiveness and accuracy

What we offer: