Customer Service Representative Job at CommScope (Mumbai)

Customer Service Representative

CommScope

Location:
India , Mumbai

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

As a Customer Service Representative (CSR) the candidate will be responsible for cultivating customer relationships for current as well as potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, and Customer Relationship Management (CRM) process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover). This may include, but is not limited to, generating quotations and price response, order processing, tracking, finding and proposing alternative products where necessary. It is essential for the applicant to respond to all customer enquiries in a timely, accurate and clear manner. Teamwork is key to success and entails develop and maintaining constructive and cooperative working relationships with customers, colleagues, planning, logistics, technical team and sales.

Job Responsibility:

Cultivating customer relationships for current as well as potential customers by utilizing excellent and in-depth knowledge of CommScope products, capabilities, and Customer Relationship Management (CRM) process and procedures
Accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships, invoices or after handover)
Generating quotations and price response, order processing, tracking, finding and proposing alternative products where necessary
Respond to all customer enquiries in a timely, accurate and clear manner
Develop and maintaining constructive and cooperative working relationships with customers, colleagues, planning, logistics, technical team and sales

Requirements:

Graduate with preferably 3+ years of relevant experience
Experience in Order processing/Order management
SAP (SD) module

Nice to have:

Solid Customer Service and/or Order Fulfillment experience
Results focused with the ability to build trust and respect
Strong customer focus
Highly energized and self-motivated
Excellent English communication skills (spoken and written) and with good telephone etiquette
A pleasant personality with a passion for service excellence
A strong team player who can adapt to fast paced and dynamic environment
Strong time management skills
Strong ability to plan and organise with excellent attention to detail
Intermediate skills and experience in the use of MS Office
Knowledge and experience with SAP preferred

Additional Information:

Job Posted:
March 22, 2026

CommScope - All Job Offers

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