This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
This exciting new position is crucial for enhancing customer and dealer experiences within our rapidly expanding Drive Marketplace, helping Australians discover the joy of finding and buying their next car. You'll be instrumental in ensuring timely interactions and proactively supporting dealers to meet their sales goals.
Job Responsibility:
Boost customer satisfaction and dealer retention by maintaining a high NPS score through exceptional service and follow-up
Deliver prompt first responses and effectively qualify leads, ensuring timely allocation to Drive dealer partners and managing follow-up surveys
Ensure data accuracy in all customer interactions and prepare timely dealer performance reports
Efficiently resolve issues by identifying and escalating problems, aiming to reduce repeat customer contacts
Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers
Requirements:
1-2 years of customer service/success experience, ideally in digital advertising, e-commerce, or automotive
Strong communication skills with a customer-first approach
Proficiency in CRM platforms like Salesforce
A knack for data analysis to support client goals
Excellent organisational skills and the ability to multitask effectively
Comfort working independently and collaboratively with various teams