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Customer Service Representative

Concentrix

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Location:
Portugal , Lisbon

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided

Job Description:

Experience the power of a game-changing career. As a Customer Service Representative in Portugal (Remote) you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Job Responsibility:

  • Assist viewers through phone and/or chat regarding their inquiries
  • Provide account and application support to viewers namely concerning software functionality
  • Provide technical support and troubleshooting of system configurations and network settings
  • Provide accurate and real-time answers to viewers’ inquiries
  • Contribute to creating brand engagement for our Clients

Requirements:

  • High level of Italian, Portuguese and English (oral and written)
  • Passionate about the entertainment and media industry
  • Excellent communication skills coupled with empathy and team spirit
  • Familiar with digital streaming services and devices
  • Positive and can-do attitude
What we offer:
  • Competitive salary and performance bonus
  • Remote work in Portugal
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs

Additional Information:

Job Posted:
December 26, 2025

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

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