Customer Service Representative Job at Parking Network B.V.

Customer Service Representative

Parking Network B.V.

Location:
Germany

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

The UAI group of companies provides market-leading, local and cross-border debt collection for municipalities (local governments) and private companies in the field of transport-related additional charges and administrative fees throughout Europe. In recent years, we have become one of the leading specialists in the international investigation of affected vehicle owners and the collection of unpaid fees. To strengthen our team, we are looking for a full-time customer service representative French / German (m/f/d) with immediate effect.

Job Responsibility:

Processing customer emails
Telephone and written communication with customers
Expert advice
Customer-oriented problem solving
Ensuring the customer's quality requirements and customer satisfaction
Recording of business transactions in the business software

Requirements:

Successfully completed vocational training
Initial experience in customer service or debt collection is an advantage, but not a prerequisite – motivated career changers are also welcome
Very good written and spoken German skills
Fluency in French, ideally at a native speaker level
Confident handling of common Microsoft Office applications

What we offer: