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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Austin

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Austin, Texas. In this role, you will be the first point of contact for customers, ensuring their concerns are addressed promptly and effectively. As part of our team, you will contribute to improving the overall customer experience and organizational performance.

Job Responsibility:

  • Provide exceptional support by actively listening to customers, understanding their needs, and offering solutions to address concerns
  • Manage incoming inquiries and cases, ensuring prompt resolution of customer issues
  • Maintain proactive communication with customers regarding pending matters and their progress
  • Collaborate with internal teams to guarantee customer requests and complaints are handled efficiently
  • Work closely with management and sales teams to identify opportunities for improving customer service strategies
  • Participate in training sessions, events, and virtual conferences to enhance skills and knowledge
  • Perform additional tasks as needed to support departmental objectives

Requirements:

  • Minimum of 1-2 years of experience in customer service or a client-facing role
  • Strong communication, presentation, and interpersonal abilities
  • Proven ability to remain calm and solution-oriented under pressure
  • Excellent organizational skills, with the capability to multi-task and prioritize effectively in a dynamic setting
  • Creative problem-solving skills and the ability to suggest improvements
  • Proficiency in typing at least 50 words per minute
  • Familiarity with call center software and basic office tools
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 01, 2026

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