Customer Service Representative Job at Robert Half (East Rutherford)

Customer Service Representative

Robert Half

Location:
United States , East Rutherford

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team near East Rutherford, New Jersey. This Contract to permanent position offers an opportunity to deliver exceptional service to customers across diverse markets while working closely with internal and external stakeholders. The role is ideal for someone who thrives in a fast-paced environment and is passionate about building strong customer relationships.

Job Responsibility:

Provide outstanding service to customers across various market applications by collaborating with internal teams and external partners
Build and nurture lasting relationships with customers to ensure satisfaction and loyalty
Prepare accurate and timely quotations based on customer needs
Process and input orders into the system with precision
Support the Sales team by providing quotations, updates on delivery statuses, and generating order reports
Manage daily customer orders, ensuring timely confirmations, tracking shipments, and updating status for back-ordered items
Resolve operational challenges related to the sales process, including issues with order status, deliveries, invoicing, and returns
Coordinate with departments such as sales, supply chain, and logistics to provide top-tier customer service
Participate in shipping activities, including preparing documentation, verifying accuracy, and ensuring timely submission to the warehouse
Conduct regular customer review calls, identifying follow-up actions and tracking progress effectively

Requirements:

Associate’s Degree in Business or a related field, coupled with at least 2 years of experience in Customer Service or Sales Operations
Strong skills in inside sales and customer service
Proficiency in Microsoft Office applications and order entry software
Highly self-motivated with the ability to manage tasks independently and efficiently
Strong customer-focused mindset with excellent communication and problem-solving skills
Ability to collaborate effectively and listen actively in a team-oriented environment

Nice to have:

Proven expertise in the signage or architectural lighting industry
Familiarity with Microsoft Dynamics

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
March 21, 2026

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