Customer Service Representative Job at Robert Half (Shelton)

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Shelton, Washington. In this role, you will support various administrative and customer-facing tasks to ensure smooth operations and excellent service delivery. The ideal candidate will excel in managing data, correspondence, and customer interactions with professionalism and efficiency.

Job Responsibility

Maintain accurate records and tracking systems, both electronically and manually, ensuring compliance with company standards
Organize and schedule meetings or hearings, including preparing agendas, issuing notifications, and arranging conference spaces
Interact with the public to assess documentation, determine service eligibility, and issue permits or authorizations
Process payments, review applications, and distribute necessary forms and informational materials
Conduct research and compile reports based on historical records and data
Draft reports, meeting minutes, and correspondence using collected or researched information
Manage cash transactions, deposits, and documentation related to disbursements, grants, or allocations
Support special projects and participate in cross-functional administrative initiatives
Perform general office duties, such as ordering supplies, assembling documents, and managing inter-department correspondence
Handle public records requests in compliance with applicable guidelines, if assigned as Public Records Officer

Requirements

Prior experience in customer service and administrative roles is highly preferred
Strong verbal and written communication skills
Proficiency in data entry, electronic file management, and general office software
Ability to maintain confidentiality and handle sensitive information responsibly
Excellent organizational skills and attention to detail
Capability to manage multiple tasks and prioritize effectively
Familiarity with tasks such as billing, document scanning, and email correspondence
Reliable attendance and flexibility to accommodate occasional evening meetings

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

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