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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , Shelton

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Shelton, Washington. In this role, you will support various administrative and customer-facing tasks to ensure smooth operations and excellent service delivery. The ideal candidate will excel in managing data, correspondence, and customer interactions with professionalism and efficiency.

Job Responsibility:

  • Maintain accurate records and tracking systems, both electronically and manually, ensuring compliance with company standards
  • Organize and schedule meetings or hearings, including preparing agendas, issuing notifications, and arranging conference spaces
  • Interact with the public to assess documentation, determine service eligibility, and issue permits or authorizations
  • Process payments, review applications, and distribute necessary forms and informational materials
  • Conduct research and compile reports based on historical records and data
  • Draft reports, meeting minutes, and correspondence using collected or researched information
  • Manage cash transactions, deposits, and documentation related to disbursements, grants, or allocations
  • Support special projects and participate in cross-functional administrative initiatives
  • Perform general office duties, such as ordering supplies, assembling documents, and managing inter-department correspondence
  • Handle public records requests in compliance with applicable guidelines, if assigned as Public Records Officer

Requirements:

  • Prior experience in customer service and administrative roles is highly preferred
  • Strong verbal and written communication skills
  • Proficiency in data entry, electronic file management, and general office software
  • Ability to maintain confidentiality and handle sensitive information responsibly
  • Excellent organizational skills and attention to detail
  • Capability to manage multiple tasks and prioritize effectively
  • Familiarity with tasks such as billing, document scanning, and email correspondence
  • Reliable attendance and flexibility to accommodate occasional evening meetings
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
February 20, 2026

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