Customer Service Representative

• Address customer inquiries and resolve issues through phone calls
• Accurately process orders and licenses
• Maintain detail-oriented correspondence with customers via email
• Provide detailed product information to customers
• Ensure accuracy in data entry to avoid errors
• Work collaboratively with the team to deliver excellent customer service
• Serve as a backup for answering front desk phones when necessary
• Handle a fast-paced environment while multitasking
• Be available to work overtime and weekends if necessary
• Demonstrate proficiency in Word, Excel, and Adobe Acrobat
• Provide accurate quotes to customers and ensure prompt follow-up

• Demonstrated experience in a Customer Service Representative role or similar
• Proficiency in managing customer service, including handling customer inquiries and complaints
• Strong skills in email communications, with the ability to craft detail oriented, clear, and concise responses
• Experience with order entry systems, demonstrating accuracy and efficiency
• Ability to generate customer quotes, understanding the principles of pricing and discounts
• Excellent verbal and written communication skills
• Ability to work under pressure in a fast-paced environment
• Strong problem-solving skills with the ability to handle difficult situations
• High level of patience and empathy when interacting with customers
• Ability to work independently as well as part of a team
• High school diploma or equivalent
• higher degree in a relevant discipline will be appreciated

Familiarity with CRM systems and practices is a plus

• medical, vision, dental, and life and disability insurance
• company 401(k) plan