Customer Service Representative Job at CVS Health (East Lansing)

Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Job Responsibility

Answering questions and resolving issues based on phone calls/emails from members and employer groups about Flexible Spending Accounts
Working collaboratively with members and colleagues to deliver world class customer experience
Educating & assisting with the member portal
Providing members with related information to answer the unasked questions, e.g. member portal, flexible spending eligible expenses according to plan, etc.
Documenting and tracking all contacts, events, and outcomes with members using appropriate systems and processes
Identifying trends and any emerging customer service issues and working to develop solutions to address potential problems
Taking immediate action when confronted with a problem or made aware of a situation

Requirements

1+ years of customer service experience in a call center environment, with demonstrating ability to be empathetic and compassionate
1+ years of Microsoft Office Suite experience
Must have experience working with multiple screens and applications
Must be willing and able to go onsite to Lansing, MI office 3 days a week
High School Diploma or GED