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As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.
Job Responsibility
Handle customer inquiries
Provide information about our services
Troubleshoot and resolve issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Ensuring customer requests are handled in an appropriate and timely manner
Provide cutting-edge service in a friendly, confident and knowledgeable manner
Utilize various Helpware and client-based tools and applications for customer support
Requirements
Previous experience in customer service, sales, or other related fields
Ability to build rapport with customers
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Golf or travel industry experience (not required)
Logistics or transportation experience (not required)
Ability to multitask and prioritize while remaining calm and pleasant
Solid problem-solving skills
Strong organizational skills
Experience w/ consumer type apps and consumer type shopping