Customer Service Representative Job at Robert Half (Burlington)

Customer Service Representative

Robert Half

Location:
United States , Burlington

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are looking for a Customer Service Representative to support a busy customer operations team. This long-term contract position is ideal for someone who enjoys managing customer needs, coordinating order activity, and delivering responsive service in a fast-moving environment. The person in this role will act as a key point of contact for customers and internal partners, helping ensure orders move efficiently from request through resolution while maintaining accuracy and compliance.

Job Responsibility:

Serve as a primary contact for customers and internal teams, providing timely updates and attentive support across the full order lifecycle
Enter and manage orders for products, software, and project-related requests with a high level of accuracy while following established booking and documentation standards
Track open, delayed, and held orders, address exceptions proactively, and coordinate next steps to keep commitments on schedule
Handle customer concerns from initial intake through resolution, investigating underlying issues and driving effective outcomes
Research problems related to shipping, invoicing, production, and scheduling, then work with the appropriate teams to remove barriers and restore progress
Review customer agreements and commercial terms to confirm order handling aligns with contractual obligations and internal compliance requirements
Maintain regular communication with customers who have staged releases, blanket purchase orders, or orders requiring follow-up to ensure expectations remain clear
Partner closely with cross-functional groups involved in the quote-to-cash process to balance service quality, operational needs, and business priorities
Contribute ideas that improve workflow efficiency, reduce repeat issues, and strengthen the overall customer experience

Requirements:

Associate’s degree or comparable relevant experience required
a bachelor’s degree is preferred
3–5 years of customer service experience, ideally in a high-volume setting such as manufacturing, healthcare, life sciences, or a related industry
Demonstrated ability to manage order entry and customer support activities with strong attention to detail and accuracy
Clear verbal and written communication skills with the ability to interact professionally with customers and internal stakeholders
Strong organizational skills and the ability to handle multiple priorities effectively with limited supervision
Experience using ERP or order management systems, with Oracle knowledge preferred, along with proficiency in Microsoft Office applications
Solid problem-solving skills, sound judgment, and a collaborative approach to working across teams
Background in inbound and outbound customer communication, including call center or phone-based support, is highly valued

Nice to have:

Bachelor’s degree
Oracle knowledge
Background in inbound and outbound customer communication, including call center or phone-based support

What we offer:

medical insurance
vision insurance
dental insurance
life insurance
disability insurance
401(k) plan

Additional Information:

Job Posted:
May 20, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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