Customer Service Representative Job at JD Sports Australia & New Zealand (Leppington)

Job Description

Be the first point of contact at JD Sports! Deliver exceptional service across phone, email, chat & social, ensuring every customer has a positive and engaging experience. Our customers are at the heart of everything we do. As a Customer Service Representative, you’ll be the first point of contact for our community, ensuring they receive friendly, professional, and effective support across multiple channels including phone, email, live chat, and social media.

Job Responsibility

Respond promptly to customer inquiries across phone, email, live chat, and social media
Provide accurate information on products, services, and company policies
Resolve complaints efficiently, aiming for first-contact resolution
Process orders, returns, and exchanges with clear communication to customers
Maintain accurate customer records and interactions
Collaborate with internal teams to solve problems and improve service
Stay updated on promotions and product knowledge
Monitor customer feedback and share insights with the Customer Service Manager
Achieve individual and team KPIs and performance goals
Follow company procedures, guidelines, and policies at all times

Requirements

1–3 years’ experience in a similar role
Strong communication skills (verbal & written)
Proven ability to problem solve and resolve customer issues
Experience with customer service software (e.g. Zendesk, LiveChat)
Confidence using social media and online service platforms
Ability to work under pressure while maintaining attention to detail
A positive, professional, and proactive attitude
Flexibility to work the outlined hours, with availability across varying days as required

What we offer

Birthday leave
Competitive Salary
One month paid parental leave
Referral bonus scheme
Training and development to evolve and shape your career
Opportunity to progress across all areas of the business including Retail, Support Office and our Distribution Centre
Treat yourself with our attractive staff discount! This can also be used for friends and family
Access to our Employee Assistance Program & Mental Health champions

JD Sports Australia & New Zealand - All Job Offers