Customer Service Representative

• Handle incoming customer inquiries via phone, email, and chat in a professional manner
• Resolve issues, answer questions, and provide accurate information about products or services
• Document customer interactions and escalate complex issues as needed
• Maintain a high level of customer satisfaction and meet performance metrics
• Collaborate with team members to ensure the best service possible

• 1+ years of solid customer service experience or call center experience
• Excellent communication skills, both written and verbal
• Strong problem-solving abilities and attention to detail
• Strong proficiency in the Microsoft Office Suite
• Ability to multitask and adapt to changing priorities

Previous customer service experience preferred

• medical
• vision
• dental
• life and disability insurance
• 401(k) plan
• free online training