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Customer Service Representative

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ResMed

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Location:
Malaysia , Kuala Lumpur

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

As a Customer Service Representative supporting ANZ market, you will provide exceptional customer service and support to our customer base, sales representatives, and consumers. Within a performance driven environment you will support a variety of service programs designed to put the customer first

Job Responsibility:

  • Provide order, returns, complaints, credit and rental requests processing data entry for requests from customers, by phone, fax, email, and EDI transactions
  • Respond to inquiries in a manner which meets high quality, productivity and other performance standard in accordance with company requirements and customer needs
  • Respond to customer complaints in a professional manner
  • attempt to resolve complaints successfully in accordance with established guidelines
  • Attempt to troubleshoot customers' problems. Inform supervision/management of all unresolved complaints
  • Document customer transactions accurately in Oracle
  • Ensure pricing approval process is supported and works in compliance to Customer Service policies and procedures
  • Actively manage cross-functional systems to ensure accurate patient/customer record keeping, including storage, monitoring and reporting
  • liaising with multiple internal departments as required
  • Perform proactive follow up with other Customer Support Team members to ensure efficient resolution to customer requests through collaboration and effective teamwork
  • Provide training and support for team members
  • Provide support for special projects as needed

Requirements:

  • Must be able to work in enterprise level ERP (e.g. Oracle) and CRM (e.g. Sales Force Dotcom) applications, navigate multiple screens, and enter customer information/orders accurately
  • Must demonstrate strong written and oral communication skills in English
  • Extremely detail-oriented
  • Able to work collaboratively in a team environment
  • Possess a customer-centric commitment to build and maintain customer relationships
  • Demonstrate exceptional problem solving and organizational skills
  • Display energetic, self-motivated and quick thinking with positive attitude
  • High school, diploma or degree holder with minimum two (2) years or more customer service experience required

Nice to have:

  • 2-4 years’ experience in a high volume customer service/call center capacity highly preferred
  • Degree in any discipline

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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