Customer Service Representative Job at Robert Half (Saint Petersburg)

Job Description

We are looking for a compassionate and detail-oriented Customer Service Representative to join our team in St. Petersburg, Florida. In this role, you will serve as the primary point of contact for clients, guests, and staff, ensuring a positive experience and efficient service. Experience working in a medical, healthcare, or behavioral health setting is highly preferred. This is a contract-to-permanent position where you will play a critical role in supporting individuals seeking behavioral health services.

Job Responsibility

Act as the first point of contact by welcoming and assisting clients, staff, and guests in a friendly and detail oriented manner
Manage appointment scheduling, confirmations, and follow-ups to ensure smooth client flow
Handle client check-ins and check-outs, including collecting payments, issuing receipts, and balancing the cash drawer at the end of each shift
Update client information accurately during check-in or check-out and maintain secure data entry practices
Distribute and collect client satisfaction surveys to gather feedback
Collaborate with clinical staff to ensure timely service delivery and address pending client issues
Perform opening and closing procedures as assigned, ensuring a seamless start and end to each day
Assist with distributing faxes and other administrative tasks as needed
Respond effectively to upset or distressed clients, providing warm, empathetic customer service
Travel to other locations as required, with mileage reimbursement provided

Requirements

Previous experience in customer service, particularly in handling sensitive or challenging situations
Strong organizational and data entry skills with attention to detail
Ability to schedule appointments and manage time efficiently
Excellent communication skills, both verbal and written, for email correspondence and client interactions
Familiarity with payment collection and cash handling procedures
Proficiency in using scheduling software and maintaining accurate records
Ability to work independently and collaboratively in a fast-paced environment

Nice to have

Medical or behavioral health background is a plus but not required
Experience working in a medical, healthcare, or behavioral health setting is highly preferred

What we offer

Mileage reimbursement provided
Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance
Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan

Robert Half - All Job Offers