Customer Service Representative, CVS Health

Customer Service Representative

CVS Health

Location:
United States, Work At Home

Category:
Customer Service

Contract Type:
Employment contract

Salary:

17.00 - 25.65 USD / Hour

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Job Responsibility:

Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
Utilizes compliant documentation standards
Provides empathetic and member centric service
Exceeding our member’s expectations is our standard
Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved

Requirements:

Must live and work MST or PST Time Zone
1+ years of Customer Service experience
Basic computer, typing and telephony skills or equivalent military experience
Demonstrated ability to be empathetic and compassionate
Ability to apply patience
Adaptability

Nice to have:

Customer Service experiences in a healthcare environment
Microsoft Office Suite Experience

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
June 15, 2025

Expiration:
July 04, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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