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Customer Service Representative

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MMC Group LP

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Location:
United States , Arlington

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Customer Service Representative serves as a key point of contact for retail partners, providing professional, responsive, and solution-oriented support. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced wholesale distribution environment.

Job Responsibility:

  • Answer incoming customer calls regarding product inquiries, pricing, ship dates, order status, returns, and damage claims
  • Respond to customer inquiries via email and web communication channels
  • Process returns, damage claims, and order adjustments accurately and efficiently
  • Place customer orders and update order details as needed
  • Make outbound calls to follow up on orders, clarify details, or provide updates
  • Partner cross-functionally with warehouse, sales, and operations teams to resolve customer concerns
  • Maintain accurate and up-to-date customer records within the CRM or customer service database
  • Provide order desk support during showroom market events

Requirements:

  • 2 to 5 years of experience in a customer service or call center environment
  • Experience supporting retail or wholesale accounts is highly preferred
  • Seasonal décor, home goods, or related industry exposure is a plus
  • Strong proficiency in Microsoft Excel, Word, and PowerPoint
  • Highly organized with exceptional follow-through and attention to detail
  • Ability to multitask and manage deadlines in a fast-paced setting
  • Strong verbal and written communication skills
  • Effective problem-solving and customer resolution capabilities
  • Ability to work collaboratively in a team-oriented environment
  • High School Diploma or equivalent required

Nice to have:

  • Experience supporting retail or wholesale accounts is highly preferred
  • Seasonal décor, home goods, or related industry exposure is a plus
What we offer:
  • Medical, dental, and vision coverage
  • Life and disability insurance
  • Additional voluntary benefits

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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