Customer Service Representative Job at Everlight Solar (Memphis)

Job Description

Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence. Everlight Solar is a rapidly growing company and the leader of solar energy in the Midwest. We offer a unique experience that fosters individual growth and rewards performance. Our culture at Everlight is extremely important to us. The work environment is fast-paced and dynamic. We value teamwork, quality, innovation, and customer success. Our ideal candidate is self-motivated, detail-oriented, has excellent problem-solving abilities, is passionate about delivering results on-time, exceeding expectations, and ensuring success for our teams.

Job Responsibility

Handle high amounts of incoming calls
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Manage complaints, provide proper solutions and options
follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Establish and build relationships with our customers
Go the extra mile to engage customers

Requirements

Some proven customer support experience or experience as a client service representative is preferred
Strong phone administration skills and active listening capabilities
Ability to work independently and as a member of various teams and committees
Strong attention to detail
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Ability to operate in a fast-paced environment
Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
Reliable 40 hour work week
M-F 8am - 4pm CST with alternating Saturdays 8am - 6pm CST