Customer Service Representative Job at Robert Half (Houston)

Job Description

We are looking for a Customer Service Representative to support customers with account inquiries, service requests, and billing-related questions in Houston, Texas. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping people, communicating clearly, and managing detailed customer information in a fast-paced setting. The person in this role will serve as a key point of contact, ensuring customers receive accurate guidance while service issues are addressed promptly and professionally.

Job Responsibility

Assist customers with setting up new accounts, transferring service, and arranging service suspension or restoration as needed
Respond to questions about rates, charges, and service guidelines by providing clear and courteous explanations
Review account concerns related to billing, usage changes, and meter activity to identify issues and support resolution
Work closely with field personnel to schedule and follow up on service requests, meter-related activity, and assigned work orders
Update and maintain customer records in the billing system with a high level of accuracy and completeness
Accept payments, document account activity, and help customers understand available payment arrangement options when applicable
Communicate important service-related updates, including planned interruptions, meter work, and policy changes
Address customer concerns professionally, de-escalate challenging situations, and route complex matters to the appropriate team when necessary
Follow established procedures, service standards, and applicable regulations in all customer interactions and account handling

Requirements

High school diploma or equivalent required
At least 2 years of customer service experience required
utility or municipal service experience is preferred
Familiarity with utility billing practices, water or wastewater services, or public service operations is a plus
Strong verbal and written communication skills with the ability to explain technical or account-related information clearly
Proven attention to detail and sound problem-solving skills in a customer-facing environment
Proficiency with Microsoft Office and experience using billing, order entry, or customer account systems
Ability to manage inbound customer contact, handle multiple priorities, and remain effective in a fast-paced setting
Ability to stay calm, attentive to detail, and solution-oriented during difficult customer interactions

Nice to have

Utility or municipal service experience
Familiarity with utility billing practices, water or wastewater services, or public service operations

What we offer

Medical
Vision
Dental
Life and disability insurance
401(k) plan

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Customer Service Representative

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