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Global Technology Solutions Ltd. · Customer Service

Customer Service Representative

United Kingdom, Newcastle Employment contract 23500.00 GBP / Year · Job Posted January 06, 2026

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Job Description

We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do. You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.

Job Responsibility

Deliver excellent customer service across a range of loan-related enquiries
Handle more complex customer requests, collaborating with colleagues across the business where required
Ensure the right outcome for the customer is achieved, aiming to resolve queries first time
Maintain accurate and up-to-date customer records in line with GDPR requirements
Work towards and achieve agreed Key Performance Indicators (KPIs)

Requirements

A friendly, approachable, and customer-focused attitude
Ability to work in a fast-paced, process-driven environment
Strong attention to detail and confidence using computer systems
A team player who enjoys working collaboratively and contributing ideas for continuous improvement
A strong sense of responsibility when handling sensitive customer information
The ability to undergo financial and criminal background checks

What we offer

Private medical insurance
Gym membership discounts
Contributory pension scheme
25 days’ annual leave
Mental Health First Aider support

Global Technology Solutions Ltd. - All Job Offers

23500.00 GBP / Year · Newcastle

Customer Service Representative

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