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Customer Service Representative

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Global Technology Solutions Ltd.

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Location:
United Kingdom , Newcastle

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

23500.00 GBP / Year
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Job Description:

We are currently recruiting Customer Service Representatives to join a growing team supporting the personal lending division of a major UK high street bank. This is an excellent opportunity to join a well-established organisation where customer experience is at the heart of everything we do. You will be supporting customers who contact us with enquiries and requests relating to their loan accounts, ensuring every interaction is handled professionally, accurately, and with care.

Job Responsibility:

  • Deliver excellent customer service across a range of loan-related enquiries
  • Handle more complex customer requests, collaborating with colleagues across the business where required
  • Ensure the right outcome for the customer is achieved, aiming to resolve queries first time
  • Maintain accurate and up-to-date customer records in line with GDPR requirements
  • Work towards and achieve agreed Key Performance Indicators (KPIs)

Requirements:

  • A friendly, approachable, and customer-focused attitude
  • Ability to work in a fast-paced, process-driven environment
  • Strong attention to detail and confidence using computer systems
  • A team player who enjoys working collaboratively and contributing ideas for continuous improvement
  • A strong sense of responsibility when handling sensitive customer information
  • The ability to undergo financial and criminal background checks
What we offer:
  • Private medical insurance
  • Gym membership discounts
  • Contributory pension scheme
  • 25 days’ annual leave
  • Mental Health First Aider support

Additional Information:

Job Posted:
January 06, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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