Customer Service Representative Job at Robert Half (Charlotte)

Customer Service Representative

Robert Half

Location:
United States , Charlotte

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will play a pivotal part in coordinating service requests and maintaining effective communication with vendors, technicians, and residents. This is a long-term contract opportunity within the dynamic Real Estate & Property industry, offering a chance to contribute to high-quality customer experiences.

Job Responsibility:

Manage communication with contracted technicians, including dispatching, scheduling, and providing clear expectations regarding work scopes
Review maintenance chargebacks to verify legitimacy and authorize resident account charges when appropriate
Ensure service calls are completed satisfactorily, representing both the company and client interests
Address emergency service requests and escalations promptly and with a focus on customer satisfaction
Build and sustain strong, detail-oriented relationships with vendors and technicians
Respond to vendor inquiries, quotes, and concerns within a 24-hour timeframe
Handle resident complaints, escalating issues when necessary
Coordinate in-house service appointments directly with residents
Arrange move-out inspections with residents and assign tasks to field project managers
Record service requests from residents in the Service Maintenance Portal efficiently and accurately