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Customer Service Representative

Robert Half

Location:
United States , Edwardsville

Category:
Customer Service

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Edwardsville, Illinois. This is a long-term contract position ideal for someone passionate about delivering exceptional service and ensuring customer satisfaction. You will play a key role in handling inbound and outbound calls, addressing customer inquiries, and maintaining accurate records.

Job Responsibility:

Respond to incoming customer calls with professionalism and efficiency
Provide detailed information and assistance to resolve customer inquiries
Handle order entry processes with accuracy and attention to detail
Manage both inbound and outbound calls to maintain seamless communication
Ensure customer requests are addressed promptly and appropriately
Maintain updated and precise records of customer interactions
Collaborate with team members to improve customer service practices
Adhere to company policies and procedures while interacting with customers
Identify opportunities to enhance customer satisfaction and retention
Escalate complex issues to the appropriate department when necessary

Requirements:

Proven experience in call center or customer service roles
Strong communication skills, both verbal and written
Ability to manage inbound and outbound calls effectively
Proficiency in order entry and data management systems
Exceptional problem-solving and organizational skills
Adept at maintaining professionalism in high-pressure situations
Familiarity with customer service best practices
Ability to work collaboratively within a team environment

What we offer:

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
April 11, 2026

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