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Everlight Solar Logo Everlight Solar · Customer Service

Customer Service Representative

United States, Indianapolis 30000.00 - 40000.00 USD / Year · Job Posted February 17, 2026
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Job Description

Everlight Solar is seeking a skilled highly energetic and motivated individual to join the Everlight Solar team as a Customer Service Representative! This is a FULLY REMOTE, full-time, entry level. The Customer Service Representative will act as a connection, establishing and building relationships with our customers, operating in a fast-paced environment with precision and competence.

Job Responsibility

  • Handle high amounts of incoming calls
  • Identify and evaluate customers’ needs to deliver satisfaction
  • Build sustainable relationships of trust through open and interactive discussion
  • Provide accurate, valid and comprehensive information by using the right methods/tools
  • Manage complaints, provide proper solutions and options
  • follow up to secure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Establish and build relationships with our customers
  • Go the extra mile to engage customers

Requirements

  • Some proven customer support experience or experience as a client service representative is preferred
  • Strong phone administration skills and active listening capabilities
  • Ability to work independently and as a member of various teams and committees
  • Strong attention to detail
  • Exceptional communication and presentation skills
  • Ability to multi-task, prioritize, and control time effectively
  • Ability to operate in a fast-paced environment
  • Must own a Mac computer and be fluent with the Apple ecosystem of software (iOS, macOS, iWork, etc.)
  • Reliable 40 hour work week
  • M-F 8am - 4pm CST with alternating Saturdays 8am - 6pm CST

What we offer

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • PTO
  • Sick and Safe Time
  • Paid Holidays Off
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