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We are looking for a Customer Service Representative to support day-to-day client interactions and help deliver a positive service experience in Addison, Texas. This Contract position is ideal for someone who communicates clearly, stays organized, and can manage administrative tasks such as document filing while responding to customer needs. The role requires professionalism, accuracy, and a consistent focus on resolving inquiries efficiently.
Job Responsibility
Respond to customer questions and service requests through appropriate communication channels with professionalism and urgency
Maintain organized records by filing documents accurately and keeping customer information up to date
Assist with routine administrative support tasks that help the customer service team operate efficiently
Track customer interactions and ensure relevant details are documented clearly for follow-up and reporting
Coordinate with internal teams to address issues, escalate concerns when needed, and support timely resolution
Provide courteous service that builds trust and supports a positive customer experience
Follow established procedures and use the assigned purchase order number 26448 when required for event-related coordination
Requirements
Prior experience in a customer service or administrative support role is preferred
Strong verbal and written communication skills with a detail-oriented and helpful approach
Ability to stay organized and manage filing and recordkeeping tasks with accuracy
Comfortable handling multiple priorities in a fast-paced support environment
Basic computer proficiency and ability to work with standard office systems and documentation tools
Strong attention to detail and commitment to delivering accurate work
Dependable attendance and the ability to work effectively as part of a team
What we offer
Medical, vision, dental, and life and disability insurance