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Customer Service Representative

https://www.roberthalf.com Logo

Robert Half

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Location:
United States , St. Petersburg

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

We are looking for a motivated and empathetic Customer Service Representative to join our team in St. Petersburg, Florida. In this role, you will serve as a key point of contact for clients, ensuring their needs are met with professionalism and care. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic organization.

Job Responsibility:

  • Act as the first point of contact for clients and visitors, providing a welcoming and positive experience
  • Manage client check-in and check-out processes efficiently while maintaining accurate records
  • Handle payment collection, issue receipts, and balance cash drawers at the end of each shift
  • Update client information during appointments and ensure all records are current
  • Schedule appointments for clients and confirm future visits, including follow-up calls for missed sessions
  • Collaborate with clinical staff to maintain smooth client flow through scheduled services
  • Perform opening and closing procedures as required, ensuring all tasks are completed
  • Assist with resolving pending client issues and provide support where needed
  • Distribute and collect client satisfaction surveys to gather valuable feedback
  • Ensure accurate data entry into systems by adhering to department procedures

Requirements:

  • Proven experience in customer service, preferably in a healthcare or behavioral health setting
  • Strong communication skills, with the ability to handle inquiries professionally via phone and email
  • Proficient in data entry and scheduling systems, with attention to detail
  • Familiarity with Microsoft Office applications, including Excel and Word
  • Ability to manage inbound and outbound calls effectively
  • Skilled in handling payments and maintaining financial records accurately
  • Experience in coordinating appointments and managing schedules
  • Demonstrated ability to work collaboratively in a team-oriented environment
What we offer:
  • medical, vision, dental, and life and disability insurance
  • eligible to enroll in our company 401(k) plan

Additional Information:

Job Posted:
January 06, 2026

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