Customer Service Representative Job at Robert Half (Lyndhurst)

Job Description

We are looking for a dedicated Customer Service Representative to join our team on a contract basis near Rutherford, New Jersey. In this role, you will play a crucial part in ensuring seamless logistics operations by managing customer purchase orders for flooring products and services. Your attention to detail and commitment to providing excellent service will contribute to enhancing our operational efficiency and customer satisfaction.

Job Responsibility

Process and manage customer purchase orders, ensuring accuracy and timely completion
Coordinate shipping and fulfillment for flooring products and services
Utilize the Sales and Distribution module to enter and oversee sales and purchase orders
Monitor back-order lists, open billing lists, and scheduled picking/shipping lists to ensure smooth operations
Address customer inquiries and resolve order-related issues promptly and professionally
Collaborate with regional teams to support initiatives aimed at improving service delivery
Maintain proficiency in order management procedures and apply them consistently
Anticipate customer needs and provide proactive solutions to enhance their experience
Track and report on order progress, identifying and addressing potential delays
Contribute to projects focused on streamlining logistics and operational processes

Requirements

Proven experience in customer service, preferably in a logistics or order management environment
Strong organizational skills with the ability to manage multiple tasks effectively
Proficiency in using sales and distribution systems for order processing
Excellent communication skills to interact with customers and internal teams
Detail-oriented with a focus on accuracy and efficiency in order management
Ability to analyze data and identify potential issues in order fulfillment
Collaborative mindset to work effectively with various departments
Commitment to providing exceptional customer service and improving operational processes