Customer Service Representative Job at Robert Half (Chicago)

Customer Service Representative

Robert Half

Location:
United States , Chicago

Category:
Customer Service

Contract Type:
Not provided

Salary:

30.00 - 32.00 USD / Hour

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Job Description:

We are looking for a dedicated Customer Service Representative to join our team in Chicago, Illinois. This long-term contract position offers an opportunity to provide exceptional support to customers while contributing to the efficient handling of orders and inquiries. If you thrive in a fast-paced environment and enjoy problem-solving, this role is perfect for you.

Job Responsibility:

Develop mutually rewarding working relationships with customers through superior customer service
Receive and process orders with an exceptional accuracy level of 95% or better into order system
Send customer confirmation of order receipt within 3 hours of order entry
Update/add customer account information as needed (i.e. contact information, product usage, shipping information, etc.)
Serve as the customers advocate by solving problems on the customer’s behalf by engaging right departments and people (including but not limited to product specs, logistical issues, or other related issues)
Review, edit and report on the company’s on time in full (OTIF) performance
Coordinate with logistics to record and maintain freight rates systematically and in compliance with customer contracts
Review outbound reports to ensure customer orders are shipped in accordance with schedule and communicate with customer or logistics to resolve any missed or late shipments
Process, monitor and review various customer reports or account information and communicates to the customer or sales team
Cross check other customer account specialists order entries for accuracy daily
Support other customer accounts as needed
Provide necessary follow-up and initiates correspondence to customers
Achieve KPI’s set forth by the company and/or department
Perform other duties as assigned

Requirements:

High school diploma or GED required
3 – 5 years of previous customer service or administrative experience
Effective communication skills, written and verbal
Strong organizational, detail oriented and time management skills
Proficient with computers, specifically various Microsoft programs including email, Excel, or Word
Strong problem-solving skills

What we offer: