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We are looking for a motivated Customer Service Representative to join our team in Memphis, Tennessee. This role is ideal for someone with a background in banking and a passion for delivering excellent financial services. You will play a vital part in handling customer inquiries and ensuring a seamless experience for our clients.
Job Responsibility:
Respond promptly and professionally to customer inquiries regarding financial services
Assist clients with banking-related transactions and provide accurate information about products and services
Analyze and address customer concerns, ensuring resolution in a timely manner
Maintain detailed records of customer interactions and transactions for future reference
Collaborate with internal teams to address complex issues and enhance customer satisfaction
Provide guidance to customers on account management and financial options
Stay informed about industry regulations and company policies to deliver compliant services
Identify opportunities to improve processes and contribute to the overall efficiency of the department
Support customers in navigating financial systems and tools
Uphold a high standard of professionalism and empathy in all client interactions
Requirements:
Minimum of 2 years of experience in customer service, preferably within the banking industry
Associate's degree or higher in a relevant field
Strong understanding of financial services and banking operations
Excellent interpersonal and communication skills
Ability to analyze and resolve customer concerns effectively
Proficiency in using financial systems and tools
Detail-oriented with strong organizational skills
Commitment to maintaining confidentiality and adhering to compliance standards
What we offer:
medical, vision, dental, and life and disability insurance