Customer Service Representative

• Respond to incoming customer calls related to mortgage accounts, including payment questions, escrow matters, and general loan support
• Place outbound calls to borrowers to discuss overdue balances and encourage timely payment resolution
• Deliver accurate information with an attentive, service-focused approach that supports a positive customer experience
• Record customer conversations, account updates, and follow-up actions thoroughly within internal systems
• Maintain adherence to regulatory requirements, company policies, and quality standards during every interaction
• Take part in onboarding, guided training, and ongoing coaching to strengthen product knowledge and service performance
• Manage a steady volume of phone activity while staying organized, attentive, and courteous throughout the workday

• Previous customer service experience is required, such as call center support, administrative assistance, front desk service, retail, or a similar environment
• Strong verbal communication skills with the ability to explain information clearly and professionally
• Proven ability to solve problems, remain composed under pressure, and handle frequent customer interactions effectively
• Comfort working in a permanent on-site position in Tempe, Arizona, Monday through Friday, with availability for one Saturday shift per month
• Interest in developing knowledge of mortgage servicing and growing within the financial services industry
• Basic computer proficiency and the ability to document information accurately while managing live calls

Experience handling inbound and outbound calls is preferred

• Medical, vision, dental, and life and disability insurance
• 401(k) plan