Customer Service Representative Job at Genuine Parts Company (Belleville)

Job Description

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

Job Responsibility

Responds to basic customer inquires regarding products, provides quotes, and handles order entry
Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
Orders items to ensure appropriate inventory levels are maintained for customers
May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
Determines the most cost effective shipping method for customer orders
Partners with Account Representatives to ensure customer satisfaction
Expedites backorders
May pull inventory and prepare order for shipment to customer
May handle customer returns
Performs other duties as assigned

Requirements

High school diploma or GED
Zero to three years of related experience or an equivalent combination
Reliability, organization, and attention to detail
Strong communication skills including written, verbal, and listening
Ability to multi-task and time management skills
Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet