Customer service representative

Perform a range of technical support tasks both remotely and on-site, ensuring delivery meets operational and client needs. Lead and coordinate small teams on routine technical assignments, following established procedures and quality standards. Document completed work accurately to comply with internal and client requirements. Escalate technical issues appropriately and follow through to ensure timely resolution. Analyze and resolve escalations effectively to maintain service excellence. Provide responsive and professional support to both internal teams and external clients. Adapt quickly to shifting team dynamics and changing priorities. Take initiative in identifying learning opportunities and skill development in alignment with business goals. Serve as a role model in both technical capabilities and professional behavior. Comply with all information security protocols and report incidents as needed. Support the achievement of SLA targets and operational performance metrics. Contribute to enhancing customer satisfaction through consistent and reliable service. Follow all relevant organizational policies and procedures. Demonstrate key values such as teamwork, integrity, and accountability. Stay updated with the latest technologies and industry best practices relevant to the role. Maintain and renew necessary professional certifications as required.