Customer Service Representative

About the Job Customer Service Representative (Remote) Job Title: Customer Service Representative (Remote) About the Client: CrunchLabs is an innovative educational technology company founded by former NASA engineer and YouTube creator Mark Rober. The company inspires kids to embrace engineering through creativity and play. CrunchLabs designs monthly build-and-learn subscription kits that combine hands-on projects with engaging video tutorialsmaking engineering fun and accessible for the next generation of problem-solvers. Overview: STAFFVIRTUAL is hiring a Customer Service Representative on behalf of CrunchLabs. This role is ideal for self-starters with experience in tickets, email, phone, and chat support. You'll thrive in a startup-style environment, working without rigid scripts, and delivering authentic, helpful support to subscribers. Responsibilities: Provide responsive, high-quality support across tickets, email, phone, and chat. Resolve customer issues with empathy, accuracy, and efficiency. Collaborate with the support team via Slack and Google Workspace. Manage and track customer interactions using Gorgias. Adapt to customer needs without relying on strict scripts. Suggest improvements to enhance customer support processes. Why Join Through STAFFVIRTUAL? Competitive compensation package Remote role with flexibility. Work with a creative, mission-driven startup in the EdTech space.